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Support & FAQ

Answers, security, and migration details before you ask.

Everything prospective and current facilities ask about EchidnaCare — what it is, how it's priced, how migration works, and how your data is kept safe. Can't find your answer? We're happy to help.

Encrypted connections

Records are protected while they are stored and while they move between your device and EchidnaCare.

Daily backups

Automated backups help protect official records against accidental loss.

History of changes

Sensitive activity is recorded so directors can review who changed what.

Exportable data

Your records stay yours, with spreadsheet downloads, printable reports, complete bundles, and connections for approved tools.

Works without signal

Care logs and field photos save on the device when coverage drops, then upload when signal returns.

English and Spanish

Selected day-to-day screens are available in English and Spanish, with more translations in progress.

Connect approved tools

Facilities can give approved tools read-only access without sharing staff passwords or letting those tools change records.

General Information

Setup, security, and your data

Still have a question?

Our team is happy to walk you through the product, plan how to move your records, or talk pricing for your facility.

or email team@echidnacare.com

Ready to see your facility in EchidnaCare?

Every feature is included, along with medical records and unlimited staff accounts. Your first month is free.