Echidna terms for facility customers: account responsibilities, subscriptions, the 30-day free window, data ownership, acceptable use, and cancellation.
Last updated September 19, 2026
Echidna provides management software for animal care facilities and related teams. You are responsible for keeping account access secure and for making sure your team uses the product lawfully and appropriately.
You should not use Echidna to store unlawful content, interfere with the service, reverse engineer protected systems, or access records you are not authorized to view.
Early access is by application. Accepted facilities receive 30 days free from account opening unless a separate written agreement applies. Plans count the animals currently in your care at each facility; all product features and unlimited staff accounts are included.
You can upgrade, downgrade, or cancel according to the billing tools and agreement available to your account. Paid access may pause or end if payment fails or the subscription is canceled.
Your animal care records remain your facility's records. Echidna may use those records as needed to run the service, help move your data, create reports, maintain backups, solve problems, and meet legal requirements.
Export records you need before canceling. Ask us to confirm your access end date, export arrangements and retention schedule. A cancellation does not itself request deletion of facility records.
Echidna helps organize records, daily work, reports, and planning, but it does not replace the professional judgment of veterinarians, curators, animal care staff, managers, or legal advisors.
Facilities remain responsible for animal care decisions, regulatory compliance, employment policies, safety practices, and final review of generated drafts or assistant responses.
For current commercial terms, signed agreements, security documentation, or billing questions, contact team@echidnacare.com.