Account details
To operate the product.
- Name and email
- Facility
- Roles
- Billing status
- Support and sales messages
Security & privacy
Facility data, staff safety, and medical records are treated as sensitive from day one.
Echidna protects private records with secure sign-in, role-based access, an auditable record of who changed which record and when, daily backups, and facility-controlled exports.
Four questions worth asking any software that holds animal and staff records:
Ownership
Account and facility records.
Echidna protects private records with secure sign-in, role-based access, an auditable record of who changed which record and when, daily backups, and facility-controlled exports.
The records of your park
Entered by your team.
- Animal records
- Veterinary and husbandry records
- Documents
- Enclosures and maintenance
- Staff safety
- Operations records
Keeping things running
- Running the product
- Support
- Security
- Subscriptions
- Migration
- Reliability
- Responding to your requests
Access
Sign-in first. Managers decide the rest.
- Private records
- Private facility records require sign-in. They are not public pages.
- Roles
- Managers govern role-based access: who can see and change which records.
- Connections
- Connections are encrypted, alongside the everyday safeguards you would expect from a web application.
- Details for your review
- Ask for the current technical safeguards, support access arrangements and data-processing terms that apply to your facility before onboarding.
Audit log
It records who did what. Not what it used to say.
What is logged
- Records added, edited or deleted, with who and when
- Role and permission changes
- Some downloads: compliance, census, inventory, incident, procedure documents and certificates
- Entries are chained, so alteration of the log can be detected
- Administrators can read and export the logs
Important limit
- Previous field values are not retained in the log
- It is not a version history; you cannot restore an earlier version from it
The audit log helps you trace activity, but it does not replace a record version history.
Backups
Backups and exports you control
DailyRecord backups run every day.
Last 7The seven most recent copies are kept.
ExcludedPhotos and attachments are not in these backups. Keep your own copies of files you cannot lose.
Leaving with your data
Backups and exports you control
Once a day your records are copied, and the last seven copies are kept. Photos and attached files are not in that copy. Managers can download animal, care and medical records at any time.
See plansClear privacy and deletion controls
Account and facility deletion requests use explicit confirmation, controlled access, and a record of the scope of the deletion and how many records were removed.
Staff location
Location sharing with consent
Staff choose whether to share location, and managers control access to live maps, SOS alerts, and other active safety tools.
Your side of the work
A short checklist for your team.
This public summary does not replace signed agreements or your facility's policies. It shows the practical checks completed before teams rely on the product.
- 01Confirm that private facility records require sign-in.
- 02Review which roles can see sensitive tools and information.
- 03Confirm that public forms and private uploads are protected.
- 04Review staff consent and location-sharing policies with the facility.
- 05Document support access and the response plan for security incidents.
Before onboarding
Ask us for these in writing.
This public summary does not replace signed agreements or your facility's policies. It shows the practical checks completed before teams rely on the product.
- Current terms
- Data processing arrangements
- Backup and restore
- Support access
- Retention
- Incident response
Read the full documents
Privacy, export, correction or deletion?
Email us with any request or security question. A person will answer.
team@echidnacare.com