Privacy

We collect account details needed to operate EchidnaCare, such as names, email addresses, facility or organization names, team roles, billing status, and support or sales messages you send us.

Facilities may store animal records, veterinary notes, husbandry logs, documents, enclosure details, maintenance reports, staff safety settings, and other operational records inside the product.

We use information to provide the product, support your team, secure accounts, process subscriptions, migrate records, improve reliability, and respond to sales or support requests.

We do not sell facility records, staff records, or animal care data.

Staff safety features use clear consent, access controls, location limits, and limits on how long data is kept. Location sharing is intended for safety during active shifts, not general employee surveillance.

Facility administrators are responsible for configuring staff safety tools in a way that fits their policies and local employment or privacy requirements.

EchidnaCare uses encrypted connections, access based on each person's role, records of sensitive changes, and automated backups to help protect official records.

Retention depends on the record type, service agreement and applicable obligations. Contact us for the schedule covering your facility, including backup retention, before requesting deletion. We confirm the request scope and any records that must be retained.

Your facility records belong to your facility. Every plan supports record downloads and read-only connections for approved software.

For privacy, export, correction, or deletion questions, contact team@echidnacare.com.